PSA!!! If I could leave this company ZERO STARS I would!!! This has been the most infuriating experience of my life! I called them to file a claim to get my hvac unit fixed and they said they would send an email with contractor info within 24-48 hours. Fast forward 3 days later, still nothing. So I call them back, find out my email, phone number AND property number in their system is entered incorrectly, so that is why I am receiving nothing, so they give me the contractors information. I call the contractor, get scheduled for diagnostics 2-3 days later. They don’t show, so I call them back and they schedule me again for next day. They show up, diagnose I have a leak, need several lbs of refrigerant and a new blower in the unit. So then we’re trying to get ahold of first premier about moving forward, because it’s becoming cold out and I have an INFANT in my home!! This company is a total SCAM. They’re super nice at first when they want your money, but once you actually need them to fulfill their end of a claim, they leave you on hold for HOURS to no avail everyday, tell you to email for faster responses, then when you do, they tell you to call the same number that they never answer. And when they do answer, they either tell you to call back tomorrow or immediately put you back on hold for 30-40 mins and hang up. This is such a piss poor company!! ZERO STARS!! DO NOT RECOMMEND!!!
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First Premier is a Nationwide Home Warranty company that offers affordable plans to protect your appliances & Major systems in your home.
First Premier is also proud to offer a special discount for Healthcare Professionals, First Responders, and Active-Duty/Veteran Military members.
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