Review Time
Be cautious of the 5-star ratings here. The company is currently under scrutiny for manipulating reviews. They entice new customers with offers like 'free electronics coverage' or 'roof leak protection' to post positive feedback before they've even used the service (be wary of emails from representatives offering these incentives). I am actively collaborating with fraud and content integrity teams to report and eliminate these incentivized fake reviews. My personal experience (Claim TN-0012866): The Bait & Switch: They took my $60 service fee, then proposed a 'settlement' of $125 for a $700 dishwasher repair. The Renewal Trap: They delayed my claim until just 48 hours before my renewal to pressure me into paying for another month. The Harassment: They disregarded my written requests and attempted to coerce me into a phone call to impose a $75 cancellation fee. Status: Formal cases are ongoing with the relevant authorities. I have changed my credit card to prevent unauthorized charges from them. Steer clear of this company—they are skilled scammers masking themselves with purchased reviews.
I cancel my first premier home warranty back either December 2024 or January 2025. Why did I get a text on November 10,2025 saying that my payment is pasted due. So I called them and ask them how much do I owe he said $45 I said REALLY! My account has been closed since December or January so how could I owe you $45. This company is a scam. Why are they still open taking peoples money!! THE BBB NEEDS TO DO SOMETHING ABOUT THIS COMPANY ASAP!! RUN IF THEY CALL YOU! IF THEY REFUSE TO GIVE YOUR MONEY BACK CALL YOUR BANK SO THEY CAN PUT IN A CLAIM AND INVESTIGATE!! I BET YOU WILL GET YOUR MONEY BACK!!
Scam company do not turst them. Me and several other customers are working towards sueing them for fraud. This isn't a "Im a mad customer!" complaint, this is a warning to try and save someone the money and time. The the good reviews on their site are lies.
Simply the worse warranty company I have ever ever ever dealt with.. impossible to get in touch with them except to purchase a plan.. impossible to get them to pay for anything they look for any way out even a loophole .. I strongly suggest anyone looking to purchase this type of warranty plan to go with Choice as I made a big error in not keeping them when I moved to Florida.. trust me this First Premier didn’t even deserve a 1- rating !!
I strongly advise anyone considering this home appliance insurance to stay away from this company. The low premium rates might look attractive at first, but they come with a web of restrictions, inefficiency, and denial tactics that make the policy almost useless when you actually need it.I had a claim for my microwave, and the entire experience has been a nightmare. The technician came and fixed the issue, but also noted in his report that a part should be replaced to prevent it from happening again. A week later, the microwave broke down again — exactly as the technician had warned.When I tried to file a new claim, the company refused to help. Their online portal wouldn’t even let me submit a new claim because the previous one was still “active.” Customer support told me to contact the technician directly, but he couldn’t come without the company’s prior approval. Essentially, I was trapped in a loop with no resolution.To make matters worse, the insurance company denied the claim for the part replacement that the technician had explicitly recommended. So despite paying for coverage, I’m left with a broken appliance, a denied claim, and a process that goes nowhere.The customer representatives have no call etiquette. They say what they have to say and hang up without waiting for me to acknowledge or respond to what they said.
PSA!!! If I could leave this company ZERO STARS I would!!! This has been the most infuriating experience of my life! I called them to file a claim to get my hvac unit fixed and they said they would send an email with contractor info within 24-48 hours. Fast forward 3 days later, still nothing. So I call them back, find out my email, phone number AND property number in their system is entered incorrectly, so that is why I am receiving nothing, so they give me the contractors information. I call the contractor, get scheduled for diagnostics 2-3 days later. They don’t show, so I call them back and they schedule me again for next day. They show up, diagnose I have a leak, need several lbs of refrigerant and a new blower in the unit. So then we’re trying to get ahold of first premier about moving forward, because it’s becoming cold out and I have an INFANT in my home!! This company is a total SCAM. They’re super nice at first when they want your money, but once you actually need them to fulfill their end of a claim, they leave you on hold for HOURS to no avail everyday, tell you to email for faster responses, then when you do, they tell you to call the same number that they never answer. And when they do answer, they either tell you to call back tomorrow or immediately put you back on hold for 30-40 mins and hang up. This is such a piss poor company!! ZERO STARS!! DO NOT RECOMMEND!!!
Personally I don't think this company can or want to change their business model. Headquarter in new York insulates them from from civil suits so they keep rolling. I'm 72 years old, prior service US Army, any retired Department of Veterans Affaiifrs. I've made many mistakes in my lifetime but doing business with this company is arguably the worst. Very poor, any uncaring owner Andrew staff. They would rather lie to you or simply refuse to answer your calls. Case in point I've had no other choice but to file detail complaints with our BBB, any I've also filed a complaint with our state's Attornneys General. Personally I do not expect together back the funds ive lost dealingwith this sham of a company but maybe icaaan prevent other Texans from making the mistake i made lying down with a snake. Do your homework,dive deep in to their business practice, look at the reviews and please don't make the same mistake I made, and find yourself in the same position I'm in, having to pay for my own repairs
I AM IN PROCESS OF SELLING MY HOME. THE BUYER HAS HIS OWN POLICY AND HAS MOVED TO MY HOME THROUGH THE ESCROW COMPANY. I AM MOVING TO AN HOA FOR SENIORS AND DO NOT NEED A HOME WARRANTY POLICY. THEY REFUSE TO REFUND THE BALANCE OF MY 3 YEAR CONTRACT. THEY WILL NOT SEND ME A CANCELLATION FOR FOR SIGNATURE. SERIOUSLY, THEY ARE THE POOREST CUSTOMER RELATIONS DEPT. I HAVE EVER DELT WITH. PLUS NOTHING THAT BREAKS IN YOU HOME SEEMS NEVER COVERED. RUN FOR THE HILLS THIS IS A BAD COMPANY.
This company is the absolute worst. Their sales department convinced me to sign up for 3 years and then another 6 months free for their "platinum" service plan. When I went to use the service a contractor came out and sent information to them for the repair/replacement and instead of having this done they offered me $100 to repair/replace my garbage disposal. I then had a second claim a few months later for a washer and repair contractor showed up (same as first) and said he would not work with this company, they do not pay their bills. I informed First Premier and they then again said they would be sending me a "cash in lieu of repair" form to sign instead of repairing the washer. I have been waiting 4 weeks now for them to send out the form to see what they will be offering me. I have yet to receive the cash for the first claim and it has been over 90 days since I accepted their offer. Do not use this company, they will take your money then not honor the warranty and give you the run around about it if you can even get through to them on the phone when you call, I have spent over an hour on hold to see if anyone would answer, I believe they are screening or blocking my calls and not answering anymore.
Claim your business profile now and gain access to all features and respond to customer reviews.
First Premier is a Nationwide Home Warranty company that offers affordable plans to protect your appliances & Major systems in your home.
First Premier is also proud to offer a special discount for Healthcare Professionals, First Responders, and Active-Duty/Veteran Military members.
Call us today to hear more about our Discounts and Promotions!
mktsph.com
remitmoney.com
tradefundrr.com
fundriq.com
kingsbridge.co.uk
alpsinsurance.com
getagent.co.uk
joindebbie.com
simpletrades.com
ridgeviewtradingco.com
