This company is the absolute worst. Their sales department convinced me to sign up for 3 years and then another 6 months free for their "platinum" service plan. When I went to use the service a contractor came out and sent information to them for the repair/replacement and instead of having this done they offered me $100 to repair/replace my garbage disposal. I then had a second claim a few months later for a washer and repair contractor showed up (same as first) and said he would not work with this company, they do not pay their bills. I informed First Premier and they then again said they would be sending me a "cash in lieu of repair" form to sign instead of repairing the washer. I have been waiting 4 weeks now for them to send out the form to see what they will be offering me. I have yet to receive the cash for the first claim and it has been over 90 days since I accepted their offer. Do not use this company, they will take your money then not honor the warranty and give you the run around about it if you can even get through to them on the phone when you call, I have spent over an hour on hold to see if anyone would answer, I believe they are screening or blocking my calls and not answering anymore.
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First Premier is a Nationwide Home Warranty company that offers affordable plans to protect your appliances & Major systems in your home.
First Premier is also proud to offer a special discount for Healthcare Professionals, First Responders, and Active-Duty/Veteran Military members.
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