Please see BBB complaint below… stay away! We have worked with much better home warranty companies in the past We have been paying this company monthly for a home warranty to cover all major appliances. We purchased our home and the warranty two years ago, and the property was originally built in 2011. Recently, we filed a claim for our oven. A technician assessed the appliance and determined that it needed to be replaced, as it could not be repaired.In response to our claim, the company offered a “cash in lieu of repair” payout of only $75. In what part of the country in 2025 can an oven be replaced for $75? Initially, I assumed this was a mistake, so I contacted customer service and spoke with a supervisor. However, I was informed that this is indeed their policy.I am demanding a full refund for the premiums we have paid, as the company is not providing the coverage it advertises. Furthermore, when I requested to cancel our policy, I was told that we could not do so unless we signed a form accepting the $75 payout. We are not accepting this offer, as it does nothing to resolve the issue.This company is running a deceptive business, collecting monthly payments with no intention of covering legitimate repairs or replacements. There are far better home warranty providers available, and I urge consumers to stay away and beware of their practices.
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