Be cautious of the 5-star ratings here. The company is currently under scrutiny for manipulating reviews. They entice new customers with offers like 'free electronics coverage' or 'roof leak protection' to post positive feedback before they've even used the service (be wary of emails from representatives offering these incentives). I am actively collaborating with fraud and content integrity teams to report and eliminate these incentivized fake reviews. My personal experience (Claim TN-0012866): The Bait & Switch: They took my $60 service fee, then proposed a 'settlement' of $125 for a $700 dishwasher repair. The Renewal Trap: They delayed my claim until just 48 hours before my renewal to pressure me into paying for another month. The Harassment: They disregarded my written requests and attempted to coerce me into a phone call to impose a $75 cancellation fee. Status: Formal cases are ongoing with the relevant authorities. I have changed my credit card to prevent unauthorized charges from them. Steer clear of this company—they are skilled scammers masking themselves with purchased reviews.
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