Fraud! Do not use, we booked through booking’s website. The car was supposed to be picked up in a completely different location in the city. When we arrived at the address, we didn’t find anyone. After a call they told us that their office there was closed and we had to go to the airport to pick up the already booked and fully paid rental car. When we arrived, we were provided a completely different car than the one booked. I provided a deposit of 1000BGN (EUR 511) which was supposed to be only blocked, instead it was taken from my bank account, when leaving the car I asked why it is not blocked/returned, they promised it would happen within a few days after making sure everything is okay. Currently, more than one month later, no deposit has been returned, I called them 10+ times and they are purposely not responding also to the emails informing them I will report them to the police. I have contacted the credit card company for help with chargeback.
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