Review Time
I’m very satisfied with the service! I rented a car from Sofia Airport and the whole process was smooth and convenient – I was met on time and assisted with everything I needed. The car was in good condition and fully met my expectations.
Communication with the team was easy, and the terms were clearly explained. Although a deposit is required (as is standard with most rental companies), the procedure was transparent from the start. Overall, I had a positive experience and would gladly use their services again on my next trip.
I would recommend them to anyone looking for a convenient and affordable car rental option in Sofia!
I’m very satisfied with the service! I rented a car from Sofia Airport and the whole process was smooth and convenient – I was met on time and assisted with everything I needed. The car was in good condition and fully met my expectations.Communication with the team was easy, and the terms were clearly explained. Although a deposit is required (as is standard with most rental companies), the procedure was transparent from the start. Overall, I had a positive experience and would gladly use their services again on my next trip.I would recommend them to anyone looking for a convenient and affordable car rental option in Sofia!
⚠️ Warning – Scam Company! ⚠️This car rental company is highly untrustworthy and should be avoided at all costs. They demand a deposit of 1000 BGN, which they never return. After returning the car, they stop responding to emails and phone calls. Do not fall for this scam – stay away from this fraudulent business!
BOOKED VÍA BOOKINGThe same issue than previous reviews: the deposit (500e) not returned. The company answers your call once, and never again, not responding to emails. So I do not know why it was not returned. They gave us old SUV Renault instead of small car, but clean and working well. I am still fighting with Booking.com, bank and them.. but we know how it is going to end up..
Fraud! Do not use, we booked through booking’s website. The car was supposed to be picked up in a completely different location in the city. When we arrived at the address, we didn’t find anyone. After a call they told us that their office there was closed and we had to go to the airport to pick up the already booked and fully paid rental car. When we arrived, we were provided a completely different car than the one booked. I provided a deposit of 1000BGN (EUR 511) which was supposed to be only blocked, instead it was taken from my bank account, when leaving the car I asked why it is not blocked/returned, they promised it would happen within a few days after making sure everything is okay. Currently, more than one month later, no deposit has been returned, I called them 10+ times and they are purposely not responding also to the emails informing them I will report them to the police. I have contacted the credit card company for help with chargeback.
AVOID - These are Fraudsters using a familiar brand name ! Like all of the others customers that have left reviews, I have been scammed by these crafty fraudsters. They have used a familiar brand name and logo, so you believe that this the multi national company.RentalCars and Booking continue to allow these thieves to commit crime through their websites and should take responsibility, and so should the banks that allow them to process our credit cards as part of the fraud.They took a “holding deposit” of 1000LEV (€500) and never returned, avoiding calls and enquiries. I’m now left trying to get a charge back from my bank which is a nightmare to resolve, they keep asking why I used my pin, well you have no choice when you rent a car do you? Please don’t get caught out and please spread the word
BOOKED VÍA BOOKING. The same issue than previous reviews: the deposit not returned and charged in the credit card in few days. They give us an old VW Passat with a lot of issues with the remote control and a disgusting tobaco smel. I’ll fight with my bank to have the money returned.
Do not use this company. They charge you a deposit and you can say goodbye to It, they never return it and then you have to talk to your bank, involcr the police... A nightmare...Plus the cars are really shitty cars. Ours had like 1000 years old. DO NOT HIRE THEM It is a scam
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