I usually don’t write reviews, but this situation has become absurd, and I want to warn others. I ordered two bedside cabinets and a dressing table after seeing positive reviews. I received an email stating the delivery would occur in 2-3 days, which was reassuring. However, on the delivery date, I got another email late in the day saying they couldn’t dispatch the items. I understand that things happen. Then, I received a call from the delivery service on a random mobile number, but the voicemail was unintelligible. No one attempted to deliver my furniture. Next, I was informed that the delivery was cancelled and returned to the company, with the delivery service unable to assist. I’ve exchanged numerous emails with the support team, who keep assuring me that my order is on its way and that I should contact the delivery service to reschedule. Yet, the delivery service claims the opposite and says a new order must be created. After many messages and emails, my money seems to have vanished. This makes me question whether the reviews here are genuine or fabricated by the company. Please be cautious when making a purchase! If this is just a miscommunication between the delivery service and the support team, it needs to be resolved quickly. This level of customer service is unacceptable.
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Fishe and Lilly was created in 2021 to provide stylish and high quality furniture to families like ours who wanted to create a unique looking home.
We’re a family business run by the two heads of our household. My wife calls me Fishe, and I call her Lilly.
