I ordered a fishing reel, but upon arrival, I discovered it was damaged. I immediately returned it and informed the support team. However, they told me it wasn't their responsibility and that they would contact the manufacturer to resolve the issue, asking me to wait six to eight weeks for an update regarding a refund or replacement. I highly recommend avoiding this seller and seeking better customer service elsewhere. UPDATE: The issue was resolved with a replacement reel, but the customer service experience was disappointing.
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At Fishing Tackle and Bait we stock a wide range of fishing tackle products, and pride ourselves in supplying them with excellent customer service and first-class aftercare.
