Review Time
In the past two weeks, I've faced issues with my purchases. After ordering, I received emails the next day stating that my orders had to be canceled due to errors and stock issues. My money was deducted, and I've been waiting for refunds for three days, yet both orders were canceled. It's frustrating to see that the items are still listed as available on the website. This is unfair to customers. I'm very disappointed and won't be shopping here again. Absolutely ridiculous!
Over the last two weeks, I've encountered problems with my orders. After making purchases, I received emails the following day informing me that my orders had to be canceled due to errors and stock issues. My money has been deducted, and I've been waiting for refunds for three days, yet both orders were canceled. It's disheartening to see that the items are still shown as in stock on the website. This is unfair to customers. I'm extremely dissatisfied and will not be returning. Absolutely absurd!
I ordered a fishing reel, but upon arrival, I discovered it was damaged. I immediately returned it and informed the support team. However, they told me it wasn't their responsibility and that they would contact the manufacturer to resolve the issue, asking me to wait six to eight weeks for an update regarding a refund or replacement. I highly recommend avoiding this seller and seeking better customer service elsewhere. UPDATE: The issue was resolved with a replacement reel, but the customer service experience was disappointing.
My waders developed a leak, and the helpful team at the service provider coordinated with the manufacturer to get them repaired under warranty. Their assistance was commendable, and I will definitely rely on them more in the future. Thank you for your support!
Avoid this seller at all costs! I purchased an item on September 8th with a promised delivery in 3-5 days, but it never arrived. There was no tracking information, and when I contacted customer service via email, I received no response. I had to escalate the issue with my bank to get a refund. It appears they claim to be based locally, but that seems misleading. I regret not reading more negative reviews beforehand. This was meant to be a birthday gift. Do not waste your money!
I purchased a significant item for my son's upcoming birthday, expecting it to be delivered via a reliable service. However, upon returning home, I found only a card indicating it had been delivered, but no sign of the package. The tracking information was vague, and I received no assistance when I reached out for help. With my son's birthday approaching, the lack of communication and support was incredibly frustrating. I wish I had heeded similar reviews. I recommend shopping locally instead.
I had a fantastic experience with this seller. I purchased two reels, and they arrived quickly and well-packaged. The prices were significantly lower than other retailers. I can't recommend them highly enough. It's refreshing to find such a reliable seller.
I strongly advise against ordering online from this seller. The customer service is terrible. I placed an order weeks ago and never received my items. I made multiple calls only to be met with excuses. They promised to follow up but never did. Ultimately, I had to cancel my order. The staff were rude and unhelpful. I won't be returning.
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At Fishing Tackle and Bait we stock a wide range of fishing tackle products, and pride ourselves in supplying them with excellent customer service and first-class aftercare.
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