Nightmare Consumer ExperienceI never write reviews- genuinely I’ve written maybe 1-2 in my life. I wanted to love this product/company, but it’s been a terrible experience. Initially I ordered the laptop skin and phone case, but I left my cart and then went back later and ordered after researching more about the company, and I had the wrong phone case size in my cart. Almost immediately after I ordered I emailed them asking if they could do anything to fix it before it was sent (that whole part was totally my fault- I ordered the wrong one). I got a response the next day in the middle of the night saying it wasn’t a problem and I would receive a shipping update shortly with the email- however I didn’t receive it until the next day. To my surprise the update came along with an invoice asking for another 20+ dollars for the phone case I had already paid for. I emailed about this, and the following day it was responded to saying it was a mix-up on their end and that they’d fix it and I’d have an update sent soon. 2 days later I received a shipping confirmation that said my (full) order was on its way, phone case and laptop skin. My order sat in the same place for a week, then I reached out asking about it and they said, “I just went ahead and checked on the status of your order and I am seeing that it is on its way to you now.” The order finally showed up almost over 2 weeks after being purchased. It was missing the phone case. I emailed right away asking about the missing item where customer service responded with “I am not too sure” why I hadn’t received the item. I emailed multiple times regarding my frustration with the customer service and email responses and the times they were responded to- hoping either to be receiving a refund or the shipment confirmation and received this email:“I work remotely in Arizona and am a mom to very young children. I also work another job so I am sometimes only able to answer emails late at night. It's just what works best with my schedule. I always make sure to respond to all emails within 24-48 hours. Hopefully that clears that up!”I don’t really have anything more to say. Its been a few days and I’ve heard nothing back.
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