Review Time
I never write reviews on anything. I made an account for Trustpilot just for this because of how bad it was. The quality is SO CHEAP, before i started applying it there was permanent marks aleady on it and more were created during application, which is a pain in the ass, and they make it look very easy on video.
Once I realized it had damage it was to late becuase the return policy states "Unused" Which they conviently have you rip off a barrier in order to take it out so it can never go to its original condition.
Additonally the support team they have is full of people working in REMOTE JOBS and some of the remote workers, work multiple jobs making responses take very long.
Overall it is a huge waste of money and time avoid this brand.
I never write reviews on anything. I made an account for Trustpilot just for this because of how bad it was. The quality is SO CHEAP, before i started applying it there was permanent marks aleady on it and more were created during application, which is a pain in the ass, and they make it look very easy on video. Once I realized it had damage it was to late becuase the return policy states "Unused" Which they conviently have you rip off a barrier in order to take it out so it can never go to its original condition. Additonally the support team they have is full of people working in REMOTE JOBS and some of the remote workers, work multiple jobs making responses take very long.Overall it is a huge waste of money and time avoid this brand.
Nightmare Consumer ExperienceI never write reviews- genuinely I’ve written maybe 1-2 in my life. I wanted to love this product/company, but it’s been a terrible experience. Initially I ordered the laptop skin and phone case, but I left my cart and then went back later and ordered after researching more about the company, and I had the wrong phone case size in my cart. Almost immediately after I ordered I emailed them asking if they could do anything to fix it before it was sent (that whole part was totally my fault- I ordered the wrong one). I got a response the next day in the middle of the night saying it wasn’t a problem and I would receive a shipping update shortly with the email- however I didn’t receive it until the next day. To my surprise the update came along with an invoice asking for another 20+ dollars for the phone case I had already paid for. I emailed about this, and the following day it was responded to saying it was a mix-up on their end and that they’d fix it and I’d have an update sent soon. 2 days later I received a shipping confirmation that said my (full) order was on its way, phone case and laptop skin. My order sat in the same place for a week, then I reached out asking about it and they said, “I just went ahead and checked on the status of your order and I am seeing that it is on its way to you now.” The order finally showed up almost over 2 weeks after being purchased. It was missing the phone case. I emailed right away asking about the missing item where customer service responded with “I am not too sure” why I hadn’t received the item. I emailed multiple times regarding my frustration with the customer service and email responses and the times they were responded to- hoping either to be receiving a refund or the shipment confirmation and received this email:“I work remotely in Arizona and am a mom to very young children. I also work another job so I am sometimes only able to answer emails late at night. It's just what works best with my schedule. I always make sure to respond to all emails within 24-48 hours. Hopefully that clears that up!”I don’t really have anything more to say. Its been a few days and I’ve heard nothing back.
I received the item and found it to e unsuitable for my needs.I contacted the company via email and received a very quick response from Becki. She indicated I should send it to a postal address 0 that the company did not provide return label. I sent the unused product back to the address at my own expense. It was quickly returned to me with "return to sender" on the parcel. I sent it a second time, with the same disappointing and very expensive result. As of this writing, I have had or response from the company and have received no refund. In addition to the purchase price in excess of 50 dollars, I have now paid twice for return shipping.Do not recommend this company.
ME: My Order #199XXX appears to be lost as it has not moved in shipping. It was expected to be delivered yesterday but appears to be lost in Chicago.FishSkyn: We have had a large increase in the number of emails we have been receiving recently, so we are just getting to this email. I just went ahead and checked on the status of your order and I am seeing that it has been arriving at many different USPS facilities for the week or so. Unfortunately, that is on the carrier and there is not much we can do about it. It happens with some of our packages for some reason. You can try calling USPS to get it directed to you, that usually works for packages USPS does this with.I am so sorry about that!Thanks and have a great day,Bre
I ordered top, bottom, and inside skins for my MacBook Air. They were all exactly what I was hoping they'd be. My only complaint is that it came with no instructions for applying, not even a QR code or anything. This wasn't too much of an issue for me since I watched a video on their website before I even ordered it. Also, I expected it to come with an alcohol wipe based on the video saying to wipe it down with one first. I didn't have one so I ended up using some vodka on a makeup cotton round. I did have a hard time getting the skins perfectly centered on my computer, so one side has a bit of an edge that you can feel extending just a tad too far on one side, but I'd already peeled it off and tried again a couple of times and didn't want to risk it not adhering well. Overall, I'm pleased. Time will tell how the edges stay stuck down.
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