Extremely unethical and deceptive business practices.
FitForMe put me on a subscription without clear, informed consent. There was no transparent warning that I was signing up for an ongoing charge, yet they continued taking money from my account repeatedly.
To make matters worse, there is no clear or accessible way to cancel the subscription on their website. No cancellation button, no simple account option—nothing. The only way to cancel is by calling them, which is completely unreasonable and feels deliberately designed to trap customers.
This is especially disturbing given that many of their customers are people with medical conditions, post-surgery, or dealing with health issues. Expecting sick or vulnerable people to chase phone calls just to stop unauthorised charges is exploitative and unethical.
This behaviour clearly crosses basic consumer code of conduct principles and feels intentionally deceptive. It erodes trust and takes advantage of people when they are least able to fight back.
I sincerely hope Australian consumer regulators step in and investigate companies that operate like this. No business should be allowed to profit by hiding subscriptions and obstructing cancellations.
Avoid this company unless you want ongoing charges you didn’t clearly agree to and a fight to get your own money back.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are dedicated to improving the quality of life for people affected by obesity - with our science-based supplements and lifelong support.
Recognising obesity as a complex, chronic disease, we envision a world where people affected by obesity are supported with the respect, science, and care they’ve always deserved, and we're here to support them on their health journey.
“20 years ago we set out to improve lives - not just by providing specialized supplements, but by supporting our customers, healthcare professionals, and the broader system.” - Simon Hamer & Sjoerd van Berkel, co-founders of FitForMe
Our story began back in 2005 in Rotterdam, the Netherlands, when we introduced a personalised approach to supplementation long before it was commonplace. By working closely with medical professionals, we developed and brought to market very specialised multivitamins for patients who underwent bariatric surgery.
We became a leading name in Europe for bariatric care and have supported over 750.000 customers.
FitForMe is partnering with health care professionals today to support their patients on different weight management journeys – from bariatric surgery, to medical (GLP-1), to lifestyle intervention programs.
We’re here to make support practical, personal, and part of everyday life, wherever their journey starts.
Head-quartered in Rotterdam, we now operate in 20 countries. We provide our customers the support they need – with local language support and our own dieticians available to advise customers.
We remain deeply committed to quality and science – with more than 19 scientific publications, several own clinical trials, ongoing R&D and active sharing of the latest research with our health care professional partners.See more
