My recent experience with the service has highlighted how poor communication can really damage trust. Their branch closed, and despite having a fully paid annual membership, I followed the proper process to cancel early. I was assured my refund would be processed within 6–8 weeks. Now, almost three months later, I still haven't received it or any proper response despite several follow-ups. It's disheartening when a brand that promotes health and community fails to live up to those values.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Fitness First our mission to get more people on the journey to a more fearless and extraordinary life, so we’ve invested in our clubs, our people and the right tools to help you get there.
