I had to bring my daughter twice for a canceled kids' class. The receptionist initially told me the class was on Wednesday and Saturday, but when I arrived on Wednesday, it was canceled. The receptionist took my number but didn’t contact me about the cancellation. When I returned on Saturday, I was told the class was canceled again! The reception staff are unhelpful and often aggressive when asked questions. This behavior has made me dislike the gym, and my daughter is upset too. You've lost a customer due to this experience, and my whole family will think twice before bringing their kids here again.
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