This has been an extremely disappointing and worrisome experience. After my 12-month agreement ended, the service claimed I owed a 'remaining balance' exceeding $150 and wouldn't allow cancellation until it was paid. The reasons provided kept changing (freezes, rolling extensions, payment completion dates), none of which were clearly communicated or logical. I was also charged fees I never approved. When I raised my concerns, I was told they were 'standard' and non-refundable, without any proof of my consent. Rather than resolving the issue, I faced continuous payment demands. The cancellation process feels deliberately obstructive and draining. If you wish to leave, be ready for confusion, pressure, and disputed charges. I would strongly advise anyone considering joining to reconsider.
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