I've just spent over £800 on a bike with this company. The delivery company ArrowXL kept pushing back the time on the day of delivery. Then claimed they were unable to deliver as noone was in. I saw there van at the top of the road when the message came through saying they'd left a card. No card was left. They didn't even come down the lane to the property. I contacted Fitshop customer services as the delivery company said it would be another 9 days before they could deliver. I asked itmf it couldn't be delivered earlier for an immediate reply. Fitshop's response, up to 14 days for a refund and a deduction of £70 for cancelling. No apologies for the inconvenience their delivery company has caused, no attempt to sayvwell well speak with deliver company. Absolutely appalling. I'm sorry you are not taking £70 off me, you need to take that off the delivery company and you are not keeping my money for 14 days. You took payment for the product immediately, you need to return it immediately.
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