I recently spent over £800 on a bike from this company, but my experience with the delivery service has been frustrating. The delivery team kept delaying the arrival on the scheduled day and then claimed they couldn't deliver because no one was home. I actually saw their van nearby when I received a message saying they left a card, but no card was ever left. They didn't even approach my property. I reached out to customer service since the delivery company mentioned it would take another 9 days for a new delivery. I inquired if it could be expedited, but the response was that refunds could take up to 14 days and would incur a £70 cancellation fee. There was no apology for the hassle caused by the delivery service, nor any indication that they would address the issue with them. This is unacceptable. I'm not willing to pay £70 for their mistakes, and I expect my payment to be refunded immediately, just as they took it right away.
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