I am so disappointed. My watch was ordered on the 20th November and eventually arrived on the 27th January. They had given me the wrong tracking number, and provided no help whatsoever with trying to trace the package.The watch is great; but IT IS NOT WATERPROOF. Even though it says on the back of the watch "up to 50m" it is not waterproof. I emailed customer service just to check and they said yes, the manual says IP67 but it is actually IP68.Literally 3 days after it's arrival my husband then wore it while swimming. Needless to say, it is now a piece of junk. No reviving it.In an email sent to me they actually say "The IP68 waterproof function is exaggerated on the website and we cannot guarantee that it can be worn swimming". This was after emailing me saying that yes, it is IP68 and there shouldn't be any problems.They offered me a replacement watch if I took my bad review down on Trustpilot, so I accepted. That was 8 days ago. I have heard no reply from them since.I hate that I have wasted so much time on this. Their customer service is non existent. Days pass while waiting to receive a reply from them. I have now officially given up. And my bad review here on Trustpilot has now been put back up.
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