*update*Fitvii website just removed my first honest review. It was posted through an email they sent me asking for a review and through 'judgeme' site. That's wrong. Still have not reached out to me yet though they're clearly aware of the situation. Bought my first smart watch through this company(6/21/24). Everything was fine until it arrived. Would not hold a charge, less than 23 hrs usage. About a week ago it shut off and won't turn back on. I tried contacting company in 4 different ways. Took a few weeks to get a response and that only addressed one out for the several emails I sent. I was told they're sorry the watch is defective and I can get a replacement or repair. I opted for replacement. Keep in mind their no worry 180 day warranty and their 30 day warranty. I was well past the 30 day because it took so long to get a response, I believe I was around day 50 before I got an email reply. I was told no worries we will get the replacement right out to you. Over a week later I was told I need to pay shipping on the replacement. Even though it's not on the website saying you will have to pay shipping for a factory defective watch, I clicked the link to pay. The charge was 19.90usd and when I went to check out they added another 19.90 for shipping totaling 39.80 for shipping out my free replacement watch. I found another page on the website that also said 19.90 replacement shipping fee only so I paid that using a family members PayPal so I could easily dispute the charge if they tried to tell me it's not enough. To date I'm out 107.39 for a non working watch. I paid 87.49 for the watch when first ordered. I trusted the 180/30 day worry free guarantee. Now I'm told to pay 39.80, the first 19.90 is for handling and the second 19.90 is for shipping. So my watch that that cost 87.49, free shipping and arrived factory defective is now going to cost me 127.29 total from start to finish for 1 working watch. This was not my fault. Getting a response from this company in under a few weeks was impossible. I have many screenshots showing there is no listed charge for a free replacement of a defective watch within the 180/30 days, only a shipping charge is you opt repair. Yet, here I am with no working watch and out over 100+USD. I was emailed today they will not send my "free" replacement for my defective watch until I pay the other 19.90 as well. They said they thanked me for bringing the lack of information on being charge shipping twice on their website, to their attention and I would have to pay anyway to get a working watch. I replied telling them I will not pay more for a free replacement for a factory defective watch and I would like a full and complete refund or free replacement. I told them I am not paying out of pocket to ship a broken watch or almost 50.00usd for a free replacement. I have opened a payment dispute via PayPal for the 19.90 and will be filling paperwork with my bank to dispute original charge if they cannot or will not work with me on this. I accepted paying a shipping charge of 19.90 once, that was fair enough but this just keeps getting more ridiculous and costly. I am extremely disappointed in the watch and customer service/support. I don't mind waiting for a reply via email. I don't mind waiting a month for something to ship. I don't even mind paying shipping on a free defective replacement though it is not listed on the site or fair at all. I do mind paying a total of 127.79 after everything is said and done for 1 watch that may or may not work like the first one. I trusted this company and their reviews. I should not have. It's a long drawn out fight to get anything answered or done. I feel like every time i open an email I lose money at this point. To top it all off, I originally purchased the wrong watch, but that is all on me. I thought I bought the GT5pro but I purchased the electro pulse. I couldn't figure out how to exchange or cancel the order and still never received a reply from that email I sent via the website, so I accepted it and moved on. Again, that was my fault. I was actually getting ready to purchase the GT5pro since I thought they handle the replacement of this defective watch so well. Then I received the emails about all the extra charges to ship and handle a defective watch they mailed to me. I will update my review once I hear back from their customer service rep, Judy, that has been helping me. To be fair, Judy has been nothing but respectful and kind. If I end up having to dispute the original charge via my bank, I'll update that as well since I'm still waiting to see if I get a refund, free replacement or if I'm told oh well we can't help without more money. I've got nothing against anyone, I have a lot of problems with their policies and their lack of starting and clarity on their website.
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