Customer service is terrible. I ordered a GT5 watch with a metal band, which had a price premium. The watch arrived with a plastic band in an ugly color. Trying to reach their customer service to get an another watchband or return the watch has gone unanswered. The watch seems to function as advertised but I'm not sure if I will keep it.2 days after posting the review above, Fitviii customer service contacted me with the following email:Dear customer,We are very sorry that we sent you the wrong strap due to a mistake by our delivery staff. We will resend you a silver metal strap for free. In addition, if you can change the bad review to a good one on the following platforms, I will give you an extra gold metal strap.Review content:Good customer serviceI ordered a GT5 watch with a metal strap at a good price. The watch arrived with an ugly colored plastic strap. I tried to contact their customer service to change the strap or return the watch, and they eventually got back to me and offered to resend the correct strap. The watch seems to work as advertised.I responded that I would change the review when I received the replacement watch band. Today, I received the following:Dear customer,Thank you very much for contacting me and sorry for the late reply due to busy schedule.I hope to arrange a replacement strap for you as soon as possible, but as your review has not been revised, the superior has not approved the replacement of the metal strap. Can you please revise your review as soon as possible so that I can reissue two metal straps as soon as possible. We will notify you immediately once they are shipped.It's pretty clear that the only thing this company is interested in is good reviews and will try push customers into providing them. I'm changing the review from 2 stars to 1.
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