False advertisement: No 24/7 support - not even close. When they finally do respond, the just want to waste more time if you mention the 30-day refund. We purchased 2 PulseMax & 1 Care Air 2 in the same week and the lack of support from FitVII is ridiculous.In order to qualify for refund, you cannot not have used (evaluated) the watch at all - read the terms carefully if you can get through all the noise on their website.Refund process involves sending a video of prepared return shipment before getting a return address label and/or RMA, even for a defective item.PulseMax watch can be searched for as "F300 watch" and the Care Air 2 can be searched as the "S11 watch" as these are generic watches by different manufactures that are available through a number of sources.----- 08/14 Response to FitVII Trustpilot Reply -----You reply faster to Trustpilot reviews than you do to the support / refund requests. I'm still waiting for the refund or any communication from your team about the refund.3 Days after FitVII's Trustpilot reply, I still have not received any response about the defective watch or anything about return. Their reply is phony. Search for my YouTube video review for the proof.----- 08/25 Follow Up -----FitVII finally responded and on 08/18, FitVII offered a replacement or full refund with the following in their response: "If possible, we kindly ask that you consider removing the review you posted, as it can help us expedite the refund process and resolve your case even faster." Wasting more time, FitVII continued to ask that I provide order numbers THAT I HAD ALREADY PROVIDED THEM. I responded on 08/20 AM requesting a refund and, again, provided the orders numbers, expecting the return label they promised. It is now the evening of 08/25 and I have not heard anything back.----- 09/12 Follow Up -----Still no refund. Seller responds via email: "If you're willing to consider modifying or removing your review, it could help us speed up the review and refund process significantly".
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