I am writing to express my frustration regarding an issue I encountered during my visit to your branch in Malaysia on August 5, 2025.After placing my order, there was an error with the order, and I decided to cancel it. However, even though the amount was charged to my card, I was informed that the payment would be refunded within 3 days. Unfortunately, 10 days have passed, and I have yet to receive the refund.I have sent several emails inquiring about the status of my refund, but I have not received any response or resolution from your team.
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