Bought a new Oppo X9 on launch only on the basis of the increased trade in promotion £150 on top of the value of my Oppo X3 Neo £65, £215 total my phone was mint condition and fully working, 3 grade opts given I went middle good condition, bought the phone online and added the trade in information all fine, New phone comes a bit late on launch but all good, brilliant device now the fun starts with the trade in process. Trade in terms state id get a trade in prepaid box on delivery of my new phone, didn't happen tried for 4 weeks calling given numbers of Oppo Store Co Uk run by Five Tech Limited on behalf of Oppo and they do not use any means of communication available, as noted here by others chat is offline 24/7 all my emails sent in 4 weeks I've yet you get one response, Oppo UK also raised a complaint from me on my behalf they didn't even reply to them, I've never seen or experienced anything as poorly managed, they are claiming their email has technical difficulties 🫣 what laws are being breached daily by these guys is insane, called everyday for 4 weeks 5 times per day before anyone answered. After 4 weeks of torture someone did answer my 100th call, nice lady very apologetic and said due to the demand for the promotion they didn't have the capacity to answer emails or phones, well that's illegal but I gave the benefit of the doubt and asked the update on the trade in, she first stated that my return parcel was sent out, then it should of came in 14 days, then said due to me being in N Ireland UK they couldn't send me a return box 🫣 she was clearly well setup with the excuses to the poorly run promotion, I then was advised to send in myself by RM Special Delivery and they would refund the cost of post on the trade in value and it would speed up the process, well if only the saga ended on this but it gets a lot worse. I was emailed by this lady the process from the said customer service email which doesn't work 🫣 with instructions to post the item back so off I went and got this ready next day as stated. I sent my fully working Oppo to a division of Five Tech called Laptop Outlet for trade in processing, sent Dec 2nd at this time frame 6 weeks after I bought the X9 phone and only because I chased it daily and sent it myself, if this didn't happen I'd still be nowhere with the advertised promotion, I fear how many others are in this BS cycle. RM confirmed delivery of my phone to the said dept on the 4th of Dec I assumed after a week or so is get the update that everything was sorted and the promo credit would be refunded, but low and behold 3 weeks passed nothing, back to calling the ghost number that nobody answers 🫠 after a week of calling finally someone answered and after explaining the same story again he said he would contact the trade in dept and promised he would get back to me same day, still awaiting the response on that support request another waste of time and my patience 😤 it's now Xmas so was intending to leave it till after and not to ruin my holiday dealing with this nightmare, just maybe plan my legal course early January, I sent a response to the email from the lady who gave the trade in process from the CS email and stated this wasn't good enough and god help the next person who has to deal with my now 2 month cycle of insanity and utter disbelief on the saga that I've got into. Doing the most simple thing buying a phone, trade in a old phone, it's not rocket science how can it be so broken.!!! So enjoying my Xmas off on the 28th of Dec I get an email from the same email thread from the original lady who sent me on the trade in instructions, the email stated we have your phone sorry it's got deep marks and scuffs and has screen damage in the sense of not physical but pixels on the screen are faulty, so sorry the phone has no value, also due to this you don't qualify for the trade in bonus either, 😤 I could not believe what I'm reading here, they then offer to recycle the phone for free 🥹 this is the end game in a story fit for netflix, ones mans fight to get his trade in credit from a company who don't do anything they say and don't deal with anything right. I quickly emailed this person back stating in no terms is my phone deep scratched and screen hardware damaged and give me the proof of this assessment, also id get my own assessment done and we can soon check the grading vs yours, that email was sent 28th Dec and today Jan 13th I haven't received any response.At this point I'm so charged id fly over and deal with this face to face make it a holiday and a fight against the worst experience I've ever had buying a new phone, Oppo please do not use these guys your products are brilliant, these guys are the lowest quality partner you can use. I'm now out my phone, months of calls, emails, time wasting gone, trading standards report filed, small claims court filed, guys DO NOT BUY FROM THESE CLOWNS, BUY SOMEWHERE ELSE!! my quest goes on 🥴
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