Review Time
Extremely disappointing experience. I ordered a monitor and received a completely different and unsuitable item. Upon reaching out, I was met with excuses and no solutions. After a lot of frustration, I'm left without the product I originally ordered. I was previously satisfied with the service, but this has changed my perspective. Be cautious; when issues arise, don't count on them to be resolved. Consider other sellers who prioritize customer service.
Rubbish experiencePoor experience and non-existent customer service. Ordered an AOC monitor and was sent something that was completely different and unsuitable. When contacted, all I got were excuses with no resolution. After a whole lot of hassle, I'm now left without what I had ordered. Was a happy customer of Box/ Five Tech till now.Be warned. When things go wrong, don't expect these to be made right. Use other sellers which do understand what customer service is about.Order ID: BOX-000183592
I sent my handset to Five Tech Limited in November as part of their trade-in scheme. Since then, there has been complete silence. I have received no confirmation that my device was received, no tracking update, and no explanation as to what has happened to it.I have made repeated attempts to contact the company via email and telephone. Every email has been ignored, and the phone number advertised for both the Oppo Store and Five Tech is effectively useless, as it rings out with no answer.I have formally escalated the issue by submitting a complaint and a Subject Access Request (SAR), both sent by email and recorded delivery. Even these statutory requests have been met with total disregard.This behaviour is wholly unacceptable. The lack of basic communication and accountability raises serious concerns about how customer property is handled. At this point, I have no confidence that my device has been processed—or even safeguarded—at all.I am posting this publicly to highlight what appears to be a complete failure of customer service and governance. Based on my experience, I would strongly advise others to avoid sending any devices or personal data to this company.
Five Tech are currently the UK distributor for Oppo phones.I sent my handset to Five Tech Limited as part of their trade-in program in November,.Since then, I have received no acknowledgment, tracking confirmation, or communication regarding my device. I have made repeated attempts to contact them by phone and email. There has been no response to any of my emails and the phone number for the Oppo Store and Five Tech just rings out. I have also submitted:a formal complaint, anda Subject Access Request (SAR)Both were sent via email and recorded post.This experience has caused significant frustration, and I am posting this review to make the situation visible publicly in the hope that they take action and provide the information owed to me regarding my trade-in. I am concerned that my old handset has just disappeared and I will lose a very expensive electronic item, I would be very wary about sending anything to this company and would avoid them at all costs in future.
Worst experience purchasing online. 0 customer service, you can't get a hold with anyone from their team, chatbot resets every 2 minutes, saying "sorry we missed you", whilst it's the other way round. I tried on multiple occasions, and wasted hours before I got connected.I opted in for the trade-in and bought a new oppo find x9 pro, it's been nearly 4 weeks and have not heard from them on anything about my old phone. I would genuinely advise against purchasing directly from the oppo store if you can. Unbelievable how a global company like this, could have such a bad experience...Total scammers.
Ordered from ASUS UK website, Five tech Ltd seem to provide UK distribution for ASUS products. Admittedly, there was a security issue with the delivery outside theirs and my control which has meant that the item is held in DPD's warehouse. However every 'attempt' at customer support for the issue has been dire, attempting to avoid giving me a refund or replacement while they investigate on their side. We all know these take months with couriers. They do not respond to emails and will not provide updates, even if declarations are made. You will be on live chat for 40 mins every time to find out nothing, but you'll persevere and end up with a refund months later. I'd say do a chargeback and save yourself the stress, at least then you won't be able to buy from them again.
I hate having to give even 1 star. They have stolen my phone which I sent as part exchange for an oppo x9 pro. 2 months later, and many emails and calls, total silence from them. No acknowledgement at all. Absolute scum bag scammers. My next port of call is their warehouse in person next week. It'll be worth the hour drive just to be able to vent at a real person. The silent treatment would drive anyone mad. Scammers and thieves.
Bought a new Oppo X9 on launch only on the basis of the increased trade in promotion £150 on top of the value of my Oppo X3 Neo £65, £215 total my phone was mint condition and fully working, 3 grade opts given I went middle good condition, bought the phone online and added the trade in information all fine, New phone comes a bit late on launch but all good, brilliant device now the fun starts with the trade in process. Trade in terms state id get a trade in prepaid box on delivery of my new phone, didn't happen tried for 4 weeks calling given numbers of Oppo Store Co Uk run by Five Tech Limited on behalf of Oppo and they do not use any means of communication available, as noted here by others chat is offline 24/7 all my emails sent in 4 weeks I've yet you get one response, Oppo UK also raised a complaint from me on my behalf they didn't even reply to them, I've never seen or experienced anything as poorly managed, they are claiming their email has technical difficulties 🫣 what laws are being breached daily by these guys is insane, called everyday for 4 weeks 5 times per day before anyone answered. After 4 weeks of torture someone did answer my 100th call, nice lady very apologetic and said due to the demand for the promotion they didn't have the capacity to answer emails or phones, well that's illegal but I gave the benefit of the doubt and asked the update on the trade in, she first stated that my return parcel was sent out, then it should of came in 14 days, then said due to me being in N Ireland UK they couldn't send me a return box 🫣 she was clearly well setup with the excuses to the poorly run promotion, I then was advised to send in myself by RM Special Delivery and they would refund the cost of post on the trade in value and it would speed up the process, well if only the saga ended on this but it gets a lot worse. I was emailed by this lady the process from the said customer service email which doesn't work 🫣 with instructions to post the item back so off I went and got this ready next day as stated. I sent my fully working Oppo to a division of Five Tech called Laptop Outlet for trade in processing, sent Dec 2nd at this time frame 6 weeks after I bought the X9 phone and only because I chased it daily and sent it myself, if this didn't happen I'd still be nowhere with the advertised promotion, I fear how many others are in this BS cycle. RM confirmed delivery of my phone to the said dept on the 4th of Dec I assumed after a week or so is get the update that everything was sorted and the promo credit would be refunded, but low and behold 3 weeks passed nothing, back to calling the ghost number that nobody answers 🫠 after a week of calling finally someone answered and after explaining the same story again he said he would contact the trade in dept and promised he would get back to me same day, still awaiting the response on that support request another waste of time and my patience 😤 it's now Xmas so was intending to leave it till after and not to ruin my holiday dealing with this nightmare, just maybe plan my legal course early January, I sent a response to the email from the lady who gave the trade in process from the CS email and stated this wasn't good enough and god help the next person who has to deal with my now 2 month cycle of insanity and utter disbelief on the saga that I've got into. Doing the most simple thing buying a phone, trade in a old phone, it's not rocket science how can it be so broken.!!! So enjoying my Xmas off on the 28th of Dec I get an email from the same email thread from the original lady who sent me on the trade in instructions, the email stated we have your phone sorry it's got deep marks and scuffs and has screen damage in the sense of not physical but pixels on the screen are faulty, so sorry the phone has no value, also due to this you don't qualify for the trade in bonus either, 😤 I could not believe what I'm reading here, they then offer to recycle the phone for free 🥹 this is the end game in a story fit for netflix, ones mans fight to get his trade in credit from a company who don't do anything they say and don't deal with anything right. I quickly emailed this person back stating in no terms is my phone deep scratched and screen hardware damaged and give me the proof of this assessment, also id get my own assessment done and we can soon check the grading vs yours, that email was sent 28th Dec and today Jan 13th I haven't received any response.At this point I'm so charged id fly over and deal with this face to face make it a holiday and a fight against the worst experience I've ever had buying a new phone, Oppo please do not use these guys your products are brilliant, these guys are the lowest quality partner you can use. I'm now out my phone, months of calls, emails, time wasting gone, trading standards report filed, small claims court filed, guys DO NOT BUY FROM THESE CLOWNS, BUY SOMEWHERE ELSE!! my quest goes on 🥴
Pre ordered xbox ally x within 3 minutes of going live to not get no communication about not getting 8t release day then after 5 emails I have to ring to find out won't get till mid DecemberSo I've cancelled and requested refund now I've got to wait week for refund because they've refunded by echeque to PayPal utter shambles company disgusting and I won't be using ever again
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