I sent my handset to Five Tech Limited in November as part of their trade-in scheme. Since then, there has been complete silence. I have received no confirmation that my device was received, no tracking update, and no explanation as to what has happened to it.I have made repeated attempts to contact the company via email and telephone. Every email has been ignored, and the phone number advertised for both the Oppo Store and Five Tech is effectively useless, as it rings out with no answer.I have formally escalated the issue by submitting a complaint and a Subject Access Request (SAR), both sent by email and recorded delivery. Even these statutory requests have been met with total disregard.This behaviour is wholly unacceptable. The lack of basic communication and accountability raises serious concerns about how customer property is handled. At this point, I have no confidence that my device has been processed—or even safeguarded—at all.I am posting this publicly to highlight what appears to be a complete failure of customer service and governance. Based on my experience, I would strongly advise others to avoid sending any devices or personal data to this company.
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