Ordered from ASUS UK website, Five tech Ltd seem to provide UK distribution for ASUS products. Admittedly, there was a security issue with the delivery outside theirs and my control which has meant that the item is held in DPD's warehouse. However every 'attempt' at customer support for the issue has been dire, attempting to avoid giving me a refund or replacement while they investigate on their side. We all know these take months with couriers. They do not respond to emails and will not provide updates, even if declarations are made. You will be on live chat for 40 mins every time to find out nothing, but you'll persevere and end up with a refund months later. I'd say do a chargeback and save yourself the stress, at least then you won't be able to buy from them again.
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