This company is committing fraud and nobody can stop them, it seems. It has completely destroyed my trust in Asus. At first, I was amazed, how this brand could allow this? I guess they don't know or don't care.The storage management doesn't follow protocols to protect their devices. Maybe there's only 1 worker looking after the warehouse. You will probably receive a faulty or dead battery, for example. They may charge it a bit before posting to you so you think it's in good condition; otherwise, it will be dead. If you don't return it asap, they will claim batteries are not covered by the warranty so it's your problem to get a new one.Their low-cost couriers deliver the items on the street, not Signed for, nothing.I won't describe the nightmare of returning. Hell, that's it. I got my refund back thanks to opening a dispute and escalating to small claim via PayPal. They would have kept the device and money. What would you call that? Still, they didn't refund me the postage as promised, in writing; why? after more than a month, they claim the laptop is suddenly not faulty. Customer service agents are trained to delay response, not to reply and trick you in every possible way so they can make this happen. Same goes for their managers; if you make a formal complaint, they do not answer (illegal too).Disgusting. I do hope there is some justice in the business world and they go bankrupt.
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