I encountered problems with two items. One of the newel post caps was very rough, unlike the others that were perfect. They refused to replace it, so I had to use it after a lot of effort and filler. I ordered a filler stick but couldn't find it. They denied a replacement, claiming the video showed it was packed, but I checked three times, and it wasn't in the packaging. It felt like the customer is always wrong. I won't use them again.
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*Best quality oak stair parts,
*Internal joinery components in oak,
*Staircase renovation components,
*Competitive prices,
*Nationwide delivery,
*Manufactured in UK,
*Professional advice,
Excellent customer service,
DIY friendly.
