I encountered problems with two items. One of the five newel post caps was very poorly finished compared to the others, which were flawless. The company refused to replace it. I had to make it work, which required a lot of effort and filler. I ordered a filler stick but couldn't locate it. They denied the replacement request, claiming the video showed it was packed correctly. I checked three times, and it was not in the packaging. It felt like the customer is always at fault. I won't be using their services again.
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*Best quality oak stair parts,
*Internal joinery components in oak,
*Staircase renovation components,
*Competitive prices,
*Nationwide delivery,
*Manufactured in UK,
*Professional advice,
Excellent customer service,
DIY friendly.
