I found them after losing all hope of saving my sons VR. I sent them a message and got a label instantly. Took a couple days to get there as expected. A few days after I got a call about it and they explained what was wrong, how they were going to fix it and how much it would cost. Great communication. It was shipped back to me. I noticed it was taking longer than the expected delivery date (6+days) so I contacted them. Within the hour I got a phone call saying they were watching it and if worse comes to worse they have insured and I was assured I'd get a VR no matter what. Luckily it arrived. Then my daughter's went out. Same thing, quick delivery, shipping, ok turn around time. We got it and opened it but the screen was still black and wouldn't connect to the controllers. I contacted them yet again and they immediately sent out a 2 day shipping label and promised a 2 day turn around. When they got it they found out what was wrong and fixed it. Didn't even charge me because they missed it the first time. Very pleased with the customer service. The only thing I'd complain about is the turn around time but it's expected when you're like the only place that fixes VR's so I didn't mind. As long as I didn't have to buy a brand new one lol
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