I went to buy a new grip assembly for a controller and they have yet to respond or even send the part to USPS. I have reached out in many forms and have yet to receive even a single response. Their chat on their website has failed to get a response every time I have used it and always defers to giving my email yet somehow I still haven't received an email. I can't recommend them for this behavior to be honest, it's poor customer service, especially when the part showed to be in stock (recent calling suggests otherwise) and they just need to give it to USPS. I'm not even asking for a repair, I'm doing that myself. I just want a single part and they have failed to be transparent with how long that should take (I was told 3 days, it's been a week and again, USPS doesn't even have it yet). Upon calling today I was finally told the part was hard to come by and they just got some in... they never said on their site this part was in short supply or even out of stock.
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