I ordered 3 coats from Fjallraven on the 14th Oct and still have not received my order. I've been told that the order is stuck as UPS had flagged that there were missing customs documents. It appears from several other negative reviews that this is a common thing despite being flagged before. How does this keep happening?After getting in touch with customer service, I have only recieved one response on the 20th Oct with no estimate on when this issue will be resolved and then no response afterwards. As it appears to take at least a month from other orders, I think my only option might be to proceed with a charge back as I'm going on holiday (hence the coat!) in a month and don't see that it will be resolve by that point.My order online says it's "Completed" and I can schedule a return despite not having received the goods and I never receieved the initial tracking link from UPS.It's really not good enough from a premium brand.There is also no point in replying with a link to the contact us page if you don't reply to the helpdesk ticket I already have open anyway. I have opened another ticket so let's see if that gets addressed.
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Hailing from the small town of Örnsköldsvik in Sweden, a place where mountains and forest meet the sea, Fjällräven is an outdoor clothing and equipment company that’s committed to making nature more accessible. In true Swedish style, we focus on simplicity and practicality, and we have the utmost respect for the environment.