I had a great experience with the Customer Support. Ordered a pair of shoes and they arrived with a small defect. I contacted support, sent them pictures and asked if the shoes can be exchanged. After their quality department reviewed my case, they sent me a new pair free of charge. CS stayed in touch via email and updated me on the shipment status regularly. I’ve received a new pair recently and it’s amazing. True to size, very soft and comfy. No issues whatsoever, CS representatives were friendly and polite.
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