Name: flabelus.com
Telephone: 000000000
Rating: 2.8

Ephraim Venditti Guest

The brand’s sizing is completely off. Shoes were not fitting and poor quality. Returning cost me CHF

The brand’s sizing is completely off. Shoes were not fitting and poor quality. Returning cost me CHF 29 and I never got new shoes. Customer service is utter trash, you wait WEEKS for replies, if you get any. After MONTHS I finally got a reply telling me that the alternative size is not available in my chosen colour. I could either get a different colour or get my money back. Got the price for the shoes but not for the shipping costs (CHF 29) back.
Do not shop there under any circumstances, it’s complete garbage and scam!!!!!

Date of experience: Mar 01, 2026

Genevieve Bell Guest

2 months ago

Still waiting for my order

I placed an order on December 12 with a promised delivery of 5-7 days. Now it’s Christmas Eve, and my shoes are still at the initial shipping point. Customer support has not been helpful; their responses are slow and vague, lacking useful information. They seem to decide whether to consider business days or calendar days based on their convenience. I can't evaluate the quality of the shoes since they haven't arrived. If they show up while I’m home, I plan to refuse delivery, following their advice to avoid a potentially complicated returns process. I admire the shoe design, but I won’t be ordering again. I understand delays can happen, but the lack of proper customer service and accountability is simply unacceptable.

Date of experience: Dec 24, 2025

RH90 Guest

2 months ago

Really enjoy these shoes

I'm really enjoying these shoes! However, the exchange process can be quite costly. Be sure to confirm your size before purchasing, as returning them will incur a $30 shipping fee, plus another $30 for the new pair.

Date of experience: Dec 24, 2025

Carissa Guest

2 months ago

Been a fan since my last trip

I’ve been a fan since my last trip and purchased two pairs recently. Unfortunately, there seems to have been a mix-up; I wear a size 39, but one pair arrived in a size 42, which is too large for me. I'm unsure how to proceed.

Date of experience: Dec 23, 2025

AC34 Guest

2 months ago

Delivery issues are disappointing

I ordered shoes for holiday gifts on November 30, allowing plenty of time for delivery, but here I am on December 23 with no gifts for my daughters. I'm extremely disappointed and quite upset.

Date of experience: Dec 23, 2025

Abigail B. Guest

2 months ago

Three weeks and still no shoes

I've received several emails asking for a review of the shoes, but I can't provide one since it's been three weeks since I placed my order and they still haven’t arrived. Customer service assured me they would arrive before Christmas, but at this point, I would prefer a refund.

Date of experience: Dec 22, 2025

Gabriel Brown Guest

2 months ago

Excellent shoes overall

I really like the product, and it shipped out quickly after ordering. My only concern is that the return process isn’t as straightforward as with some other retailers. I had to exchange a pair due to ordering the wrong color, and it took longer than expected, almost like it was overlooked until I inquired about it. I'm also worried since I bought several pairs as holiday gifts; if the recipients want to exchange for a different size or color, they might face challenges given the timing. Overall, my experience has been positive, and the shoes are fantastic!

Date of experience: Dec 22, 2025

gameuse147010 Guest

2 months ago

These shoes are amazing!

I absolutely love these shoes! I have them in two colors, and they match everything!

Date of experience: Dec 19, 2025

yoriku Guest

2 months ago

Products are great but returns are tricky

I love the products, but the return policy is somewhat complicated. Items on sale can’t be refunded, and we have to cover postage. The website isn't very user-friendly, making it easier to purchase from other retailers.

Date of experience: Dec 18, 2025

Jerry Cooper Guest

2 months ago

Absolutely love the shoes

I absolutely love these shoes! They are incredibly comfortable, and I can wear them all day. The price and quality are aligned, and shipping was fast and reliable.