The WORST customer service and shoe quality I have ever experienced. I bought a new pair of shoes and wore them only a couple of times before the sole started coming apart. I went to the store to show them, and they told me to contact customer service by email.Customer service initially agreed to send me a replacement, but it has now been over a month, and I still haven't received anything. They also never sent me a tracking link. Despite their repeated apologies for the delays and the defected shoes, it's been over a week since their last response, and they still haven’t confirmed anything. I have messaged them multiple times, and no answer. I suspect they may have blocked my email because I no longer even receive an automatic reply when I message them.I saw great reviews on Instagram, but for 118 euros, the shoes don’t even last a month — and I refuse to give my money to a company again with such terrible customer service.
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