my advise: only buy the shoes in the spain/portugal stores, not online or in london. the shoes are great, everything else isn't. the customer service is slow and unhelpful, although it says you can exchange shoes in store, you can't - you can only return in store and purchase the one you wanted to exchange for new for store price (!!). one of my pairs was ordered 18 days ago and is still stuck in spain somewhere. also, when you purchase in store, double check for manufacturing defects!! overall, for the price, the service just isn't it - and the whole ordeal over the last three weeks made me almost not want to get any of their shoes in the end.
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