It is better not to get involved with flaconi. Okay, for some reason you ship with (to say it lightly) messy Hermes, but, at least, do cater to the client in case there are delivery mistakes!I have a drop off place set up in my Hermes account, and the delivery was scheduled on Saturday, which is a bit tricky day to deliver a package at the place, where I am currently living. But I was at home and awaiting for my parcel. The delivery guy never even attempted to ring the doorbell, it was instantly considered that the package was "impossible to deliver" (once again, I.was.at.home!). In this case they usually bring my parcel at the package shop not far from my place, so it is ready to be picked up the same day, but not this time. This time they suddenly decided to put it straight on retoure! I tried to contact the client support by Hermes - no answer. Then I wrote to the client support at flaconi, explained the situation and asked to send me my order again instead of refunding, in case it is indeed a retoure and they'd get it back. What an answer did I get from flaconi? Right, that they do not know for sure, why my parcel was impossible to deliver, so they are not going to send it back, they will file a refund (which I kinda doubt now, but we'll see), and if I am still interested in products, I should order them again.So yeah, please, do not order from flaconi, it is definitely not worth your time, nerves and money, at least, I am not coming back to them for sure.
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Flaconi gehört zu den führenden Onlineshops für Beauty-Produkte in Deutschland. Das umfassende Sortiment von flaconi.de bietet eine große Auswahl an Produkten aus den Bereichen Parfum, Pflege, Make-up, Haarpflege sowie Tools und Accessoires. Der Onlineshop deckt dabei, von Drogerie über Naturkosmetik bis Premium, alle Produktsegmente ab.
Mit über 720 Marken und 45.000 Produkten hält Flaconi mehr Produktvielfalt als jeder andere Beauty-Onlineshop bereit. Von Premiumprodukten bis hin zu alltäglichen Begleitern - von Topsellern bis hin zu personalisierten Angeboten. Flaconi hilft dabei, die eigene Schönheit täglich neu für sich zu entdecken. Find your beauty. Everyday.See more
