I would like to raise a concern regarding my recent experiences with your delivery service, which have happened twice and caused significant inconvenience on my part.In both instances, the delivery drivers never called or messaged me about my parcels. However, the tracking status falsely stated that the item was either "rejected by the customer" or "unable to contact." This is disappointing, especially since I made several efforts to contact the riders myself, through calls, text messages, and even Viber (where I could see my messages were read), but received no response.In one case, I managed to speak with the rider, who politely requested to deliver the parcel the next day. I agreed, understanding his situation. But despite my cooperation, I later found out that the item was marked as “rejected by the customer” and was already being returned to the seller.Both of these experiences resulted in my parcels being returned to the reseller, and I had to wait for two weeks with nothing delivered.I hope you can look into this matter seriously and ensure proper training and accountability for your delivery riders. These repeated issues affect not only customers like me but also sellers who rely on timely deliveries.
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