UPATED REVIEW **** Flash Router has given me a refund even though the router was sent back and sat too long in USA customs and returned to me with no fault of mine. I tried again to set up the router and again it failed to work on my internet for long working for a bit then shutting down my network. I am pleased they sent me my refund anyway. Thank you. I really appreciate the company for doing that for me. I live Canada and I purchased a Privacy Hero 11 wireless router September 2025. This company is base out of Upper Saddle River NJ New York. I wanted this router so I could use my Nord VPN on my tv. It never worked on my home router and was continually shutting down my internet. I contacted the company and they sent me a RMI return label. After sending it back paying FedEx shipping fees and filling out the custom paperwork the shipping wasn't going through the customs in the US it was being held for over 3 weeks because they said there wasn't enough info on the customs form. I updated more information and still it would not move on from USA customs. Anyway I have received a refund and I can put this to rest. Thanks to Flash Routers again.
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