I ordered a 6-month bourbon subscription for my husband for Valentine’s Day and scheduled their email gift message to be delivered on 2/13. By 2/14, he still hadn’t received anything, so I reached out to support, honestly not expecting a quick response.
Within minutes, I received a personal reply from a real person who was already looking into it. They quickly addressed the confusion, kept me informed, and resolved everything in a matter of hours. Even though the gift notification ended up being a little late, my husband received his subscription confirmation and had his first bourbon shipment on the way quickly.
That kind of customer care matters. It didn’t feel like I was dealing with an automated system. There were real people behind the scenes who genuinely cared about making it right.
The product itself is fantastic, but the customer service sealed the deal for me. I’m grateful for how they handled it and will absolutely be a returning customer.
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We’re here to help people try more new things more often. To stir up new emotions and create experiences for you and your friends. Not only do we send out personalized samples & complimentary bottles, we give people access to rare and original spirits, invite them to great events, and keep them educated & entertained with booze-themed content.
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