Review Time
I ordered a 6-month bourbon subscription for my husband for Valentine’s Day and scheduled their email gift message to be delivered on 2/13. By 2/14, he still hadn’t received anything, so I reached out to support, honestly not expecting a quick response.
Within minutes, I received a personal reply from a real person who was already looking into it. They quickly addressed the confusion, kept me informed, and resolved everything in a matter of hours. Even though the gift notification ended up being a little late, my husband received his subscription confirmation and had his first bourbon shipment on the way quickly.
That kind of customer care matters. It didn’t feel like I was dealing with an automated system. There were real people behind the scenes who genuinely cared about making it right.
The product itself is fantastic, but the customer service sealed the deal for me. I’m grateful for how they handled it and will absolutely be a returning customer.
I wanted to cancel my Black membership as I was not getting as much use out of it as I had hoped. My fault, not Flaviar’s. To do this I had to reach out via email to their customer service group. Corky was the point person responding to me and he was great. He told me what needed to be done on their end, and that I’d hear back from him once things were dealt with. He followed up as promised the next day, and all was taken care of. Great customer service! The orders I’ve placed with Flaviar all worked out well. No issues. I just did not use it as often as I initially planned. Anyway, great company.
The customer support from the service is outstanding. They consistently respond very quickly (even within minutes at times). In every instance, they swiftly resolved any issues, clarified any steps I needed to take, and followed up to ensure I was happy with the outcome.
The team is fantastic! This service offers the best customer support! I mistakenly placed a larger order than intended, and the assistance in adjusting it was remarkable. I truly appreciate this service and will be a loyal customer!
We bought two of these calendars, and my dad and husband have nightly conversations about that evening's tasting! It’s such a fun way for them to connect during the festive season! When we found a broken vial, the support team promptly addressed the issue! We are very satisfied with the quality of the options in the calendar, the customer service, and overall, we truly appreciate the experience it has fostered!
This is my second order, and I'm really frustrated. It was advertised that there were 6 days left for delivery before Christmas, yet my order won't arrive until January 2nd. I also ordered from another seller that has a fantastic advent calendar and managed to deliver it in just two days. It took much longer for this service to ship a mediocre-looking product. I will be choosing the other seller moving forward, as they provide a better overall experience.
I have purchased the whiskey advent calendar for two consecutive years. My husband appreciates the variety and the chance to sample numerous curated brands and styles. This year, a few containers were damaged upon arrival. The support team responded promptly and resolved the issue. Both their customer service and the advent calendar are exceptional.
The blend of AI support and personal assistance is truly impressive. I received prompt responses to my inquiries, making me feel that my concerns were valued. I will definitely seek opportunities to engage with the service again soon. Their customer support deserves the highest praise.
I truly believe that this service is a remedy for all issues! Whenever there's a problem, they are quick to resolve it! In my mid-40s, I still get excited like a child whenever they announce a new event, share educational content, or even just deliver to my door! This incredible platform has amazing staff, innovative ideas that make everything enjoyable, and an extensive selection of spirits at discounted prices from around the world! You simply can't go wrong here!
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We’re here to help people try more new things more often. To stir up new emotions and create experiences for you and your friends. Not only do we send out personalized samples & complimentary bottles, we give people access to rare and original spirits, invite them to great events, and keep them educated & entertained with booze-themed content.
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