I run two professional cocktail bars and have been a long-term customer of Flavour Blaster, spending a significant amount of money on their products (liquid, bubble solution, and equipment).
Recently, I purchased a new unit to replace a previous one that stopped working. After just two months, the new device has also failed.
The issue is clearly not related to the tanks. I have tested the unit with three brand-new tanks, and it still does not work. It is obvious that the problem comes from the internal mechanism, most likely the fan.
Despite explaining this multiple times, their support has been extremely poor:
• They keep insisting on sending replacement tanks (which, by the way, have not even arrived).
• They ignore the actual issue.
• Responses are slow, unclear, or simply not helpful.
This is not just inconvenient — it is affecting my business. I have cocktails on my menu that depend on this equipment, and after printing menus, I am now unable to serve them. That means real financial loss.
What is most frustrating is that I am expected to spend another €700 on a new unit when the current one failed after only two months. That is completely unacceptable.
For a product aimed at professional use, the lack of proper technical support and responsibility is shocking.
If you are considering using this company for your business, be aware: if something goes wrong, you may be left without a solution.
I would not recommend relying on this brand for a professional environment.
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The Worlds No.1 Patented Cocktail Bubble Aroma Gun for creating aroma filled bubbles and scent clouds on food and beverages. Considered a bartenders must have tool, occasionally described as a smoking gun, cocktail bubble gun and even a cocktail smoker. This device stands high and mighty as the industry's most loved and adored aroma gun.
