DO NOT ORDER FROM THIS COWBOY COMPANY!!! Have been a wholesale customer for years. Recently I placed an order 10th February 26, paid in full. Now 24th February 26 and still not recieved. Due to incorrect documents or lack off them attached to the package for wholesale customs purposes. After being on with ups courier customs and excise and being told the issue is with the company/shipper, not me or my side off things. After several phone calls directly to flavour warehouse and there sales reps/account managers, who were so condescending and unhelpful on every call, didn't wanna know or try too help in any way, was told that the package/order was to be recalled and a full refund issued, today 24th Feb still no refund. Tried contacting again and again with no reply including 4 emails to get a response. But nothing, no call back, no email reply, zero communication. So now I'm going to have too try and get on with my bank and retrieve my money. Please consider before you buy off this company or align your business with them to rely on orders being fulfilled. And worst off all letting u and ur loyal customers down who could be waiting on the products you've ordered. AVOID AVOID AVOID AT ALL COSTS!!!!!!
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