I am utterly appalled by how this company has handled my ring. It has lost its shape and two stones. I received an email stating I should send it back for free repairs. I complied but then waited around three weeks, despite being told it would be returned within 7 working days. When I called, I was treated poorly by a male staff member who refused to provide his name. He repeatedly questioned why I was wearing a woman's ring, which infuriated me. His customer service was atrocious. He stated the stones would be replaced, but the ring couldn't be fixed, claiming I caused the damage. He even suggested rings could lose shape from opening a car door. I challenged him on every point, especially considering the ring cost nearly £3k. Eliza has not responded to my emails, and upon calling again, I encountered the same rude man, who denied saying he would replace the stones and suggested I claim insurance instead. He also couldn’t clarify his connection to the company. There seems to be something very dubious happening here. Homophobic and reprehensible company—AVOID at all costs!
Claim your business profile now and gain access to all features and respond to customer reviews.
Telephone: 01565 632 600
Email: sales@flawlessmoissanite.co.uk
Address:
Flawless Moissanite
67 King Street
Knutsford, Cheshire
WA16 6DX
