These people are thieves and idiots. I am joint owner of an account my parents set up 25 years ago. My father died 3 years ago and after sending the death certificate via USPS! Registered mail, FedEx, and email, they STILL have not removed him from the account. They cut off my access to the account and after hundreds of phone calls in 3 years, I still cannot access it to take care of my mother’s finances. They refuse to honor the POA because they want a new one. The problem? He is DEAD and she is in a nursing home 400 miles away with end stage dementia and is non-communicative. Now they are deducting her pension from the account and no one there can answer why. I sat on hold for 1.5 hours this morning and before I could even finish providing the info, the customer service person hung up. I am going to have to reach out to the Floor-duh AG and anyone else in state government who deals with banks and seniors because taking her pension (she has no loans or credit cards with them) is STEALING.
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Florida Credit Union is a member-owned financial services institution headquartered in Gainesville, Florida and serving the North Central Florida area.