Review Time
I've been a member with FLCU for 15 years and have received three car loans and a credit card and received excellent service throughout the years. December 2025 I got approved for a mortgage loan. The process started off good but then turned into a disaster. I was assigned with the mortgage processor Patricia Natuzzi and she was horrible. The lack of communication was insane. When asked where am I at in the process for my application to be sent to underwriter for final review her responses was always very vague. Like she was not knowledgeable in the job. My issue with the bank was after expressing I invested thousands of dollars into this so we have to stay proactive on this it was like they moved slow on purpose. I had to stay on top of her like a toddler because she never returned calls nor emails. I had to contact her everytime because she'll say she will call me and never does. I reached out to her multiple times in a day because I may not get a response whether it was email or phone. It was to the point I had to reach out to her manager Marcy Kautz. Marcy started out good but her communication ended badly too. She moved the process more than Patricia did. After awhile Marcy stopped responding to emails and calls. My closing date had to be pushed back several times because the bank moved like turtles. Slow as heck!!! When asked multiple times when will be my official closing date I received snarky responses like I'm not able to give a date. And without a date you don't have a contract in business -seller transaction. My realtor, seller, patricia, Marcy and I had a email thread to have a paper trail and neither one of the bank reps will ever respond. Eventually the seller ended the contract because of the terrible communication amongst the bank. After my money has been lost I angrily contacted the bank to speak with Marcy supervisor which is Gregory. He somewhat helped but the issue is not resolved. I'm still fighting to get reimbursed my money what I invested because of the bank slowness and terrible communication. FLCU mortage team is terrible. Rates are low but if you're trying to close your home in the standard time frame of a month you can forget it because they are in no rush. After this terrible experience I will be closing my account and banking elsewhere.
I've been a member with FLCU for 15 years and have received three car loans and a credit card and received excellent service throughout the years. December 2025 I got approved for a mortgage loan. The process started off good but then turned into a disaster. I was assigned with the mortgage processor Patricia Natuzzi and she was horrible. The lack of communication was insane. When asked where am I at in the process for my application to be sent to underwriter for final review her responses was always very vague. Like she was not knowledgeable in the job. My issue with the bank was after expressing I invested thousands of dollars into this so we have to stay proactive on this it was like they moved slow on purpose. I had to stay on top of her like a toddler because she never returned calls nor emails. I had to contact her everytime because she'll say she will call me and never does. I reached out to her multiple times in a day because I may not get a response whether it was email or phone. It was to the point I had to reach out to her manager Marcy Kautz. Marcy started out good but her communication ended badly too. She moved the process more than Patricia did. After awhile Marcy stopped responding to emails and calls. My closing date had to be pushed back several times because the bank moved like turtles. Slow as heck!!! When asked multiple times when will be my official closing date I received snarky responses like I'm not able to give a date. And without a date you don't have a contract in business -seller transaction. My realtor, seller, patricia, Marcy and I had a email thread to have a paper trail and neither one of the bank reps will ever respond. Eventually the seller ended the contract because of the terrible communication amongst the bank. After my money has been lost I angrily contacted the bank to speak with Marcy supervisor which is Gregory. He somewhat helped but the issue is not resolved. I'm still fighting to get reimbursed my money what I invested because of the bank slowness and terrible communication. FLCU mortage team is terrible. Rates are low but if you're trying to close your home in the standard time frame of a month you can forget it because they are in no rush. After this terrible experience I will be closing my account and banking elsewhere.
These people are thieves and idiots. I am joint owner of an account my parents set up 25 years ago. My father died 3 years ago and after sending the death certificate via USPS! Registered mail, FedEx, and email, they STILL have not removed him from the account. They cut off my access to the account and after hundreds of phone calls in 3 years, I still cannot access it to take care of my mother’s finances. They refuse to honor the POA because they want a new one. The problem? He is DEAD and she is in a nursing home 400 miles away with end stage dementia and is non-communicative. Now they are deducting her pension from the account and no one there can answer why. I sat on hold for 1.5 hours this morning and before I could even finish providing the info, the customer service person hung up. I am going to have to reach out to the Floor-duh AG and anyone else in state government who deals with banks and seniors because taking her pension (she has no loans or credit cards with them) is STEALING.
I applied online for a loan. And it should tell you something is not up to par when they are able to call you at 245 in the morning, ask you a bunch of invasive questions just to be nosey when they already knew they were NOT going to approve you for a loan. I think the woman did it out of fun. They didnt have to ask me anything. They could have sent a text or even post the decision online in the app acct. The woman who called me was very rude and had a nasty attitude with me while asking me questions that were none of her business. So I gave one nasty attitude back to her. I can see why they dont have good reviews. Dont advertise that you approve all people with bad credit if you're just going to be judging the ones who keep you employed. Shame on you.
As a first-time customer, I had high expectations for my experience at Florida Credit Union’s Butler Plaza North Branch, but unfortunately, I was left extremely disappointed by the service provided by Jason Woods, the Assistant Manager. From the moment I approached the counter, Jason was unhelpful and seemed uninterested in assisting me with my questions. Despite being new to the credit union, I was hoping for clear guidance and a welcoming experience.When I expressed my concerns, I was expecting a higher level of service from someone in a management position. However, Jason's response was dismissive, and instead of offering solutions, he left me feeling more frustrated and confused. As the Assistant Manager, I would have expected much better customer service and professionalism.This lack of support has made me reconsider my decision to bank with Florida Credit Union.
I would give negative stars if possible. I was forced to open several accounts by my abusive ex-husband.After having my face surgically repaired and finally filing for divorce, the judge awarded responsibility of these accounts to him. FCU refuses to acknowledge these court orders, and continues to rack up interest on my open accounts several years later. I will be filing a formal complaint with the BBB and contacting my lawyer. Absolute trash customer service. Zero empathy, understanding, or caring among the entire lot.
I wanted to get my account with them in accurate order because my husband had passed. I bought in his death certificate but wasn’t having any luck with using my mobile app to get to my account. I did go in but they said it was going to take awhile. It sure did. After three visits and a couple of phone calls it was finally resolved. It took a couple of weeks and was very inconvenient. Let me also mention one week I get a cashiers check at no charge but a few weeks later there’s a $7 charge for them. And more on this… I also think some employees need a manners class. It’s pretty sad when you go into a place where they are supposed to be helpful but they have an attitude towards you. I’m appalled by the way a couple of the young girls spoke to me. When I used the drive thru I asked why are they charging for cashiers checks a teller was very snippy with me and it obviously showed in her tone of voice and in her face. I thought members would get them free of charge so I drove through a second time and a different teller answered my question without a snarky attitude. Congratulations!! You sure know how to push buttons there.
This bank used to be GREAT; as of Nov 2024 they are pitiful. They placed a restriction on my account so I cannot log in to my account to see what the issue is. I recently closed my checking with them, but still have 3 other accounts. Upon using "chat" I was told I have to call. After holding for >20 minutes, I was told no help was available, the dept who locked my account wasn't there, that my account was "dormant" after regular use, and a request would be placed to have someone call me on Monday, 11/4. No one called. I tried calling Monday at 4:10 pm, was on hold >33 minutes without response. I hung up and tried a different number (there are several available!), where I was on hold 5 mins. During this hold I was given an option to leave a "call back request without losing my place in line", which I did. I received a call back at 5:21pm, however the person disconnected the moment I answered. I tried calling back and gave up after 19 more mins on hold. 11/5 I tried again to call with the same result: extended wait on hold, request call back, bank person hangs up as soon as I answer. 11/6 I tried again, this time leaving my work desk phone as the call back number. I got the exact same result, the bank person disconnected as soon as I answered!!! Such a waste of time, major aggravation, and now I'm forced to go in the bank when I set everything else up online specifically because the only branch near me is very inconvenient. I've had this account more than 5 years, and this is how I'm treated??! I think it's reasonable to at the very LEAST be able to discuss an issue the bank created on the phone as well as have the barest minimum of customer service available.
This people didn't have to take a chance on me. They could have been rude like wells far low. This nice lady took my info my deposit. After 10 minutes I knew how to do online banking mobile banking. There needs to be more people like the ones in Gainesville Florida.
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Florida Credit Union is a member-owned financial services institution headquartered in Gainesville, Florida and serving the North Central Florida area.
