$897.00 was transferred to pay off my auto loan without my permission. When I called in I was transferred to Stephanie in member solutions. To be honest, she was really rude and condescending about the situation. When I asked if I can at least be refunded half the cost , I was told no and when I asked to speak with someone else I was transferred to a voicemail. When I called back another person from the same department said “richardo”? didn’t my co-worker already transfer you to the voicemail. Like there is has to be someone else I can speak to or can correct this. I have banked with FCU for almost 6 years and today I felt belittled.
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Florida Credit Union is a member-owned financial services institution headquartered in Gainesville, Florida and serving the North Central Florida area.