I've been a member with FLCU for 15 years and have received three car loans and a credit card and received excellent service throughout the years. December 2025 I got approved for a mortgage loan. The process started off good but then turned into a disaster. I was assigned with the mortgage processor Patricia Natuzzi and she was horrible. The lack of communication was insane. When asked where am I at in the process for my application to be sent to underwriter for final review her responses was always very vague. Like she was not knowledgeable in the job. My issue with the bank was after expressing I invested thousands of dollars into this so we have to stay proactive on this it was like they moved slow on purpose. I had to stay on top of her like a toddler because she never returned calls nor emails. I had to contact her everytime because she'll say she will call me and never does. I reached out to her multiple times in a day because I may not get a response whether it was email or phone. It was to the point I had to reach out to her manager Marcy Kautz. Marcy started out good but her communication ended badly too. She moved the process more than Patricia did. After awhile Marcy stopped responding to emails and calls. My closing date had to be pushed back several times because the bank moved like turtles. Slow as heck!!! When asked multiple times when will be my official closing date I received snarky responses like I'm not able to give a date. And without a date you don't have a contract in business -seller transaction. My realtor, seller, patricia, Marcy and I had a email thread to have a paper trail and neither one of the bank reps will ever respond. Eventually the seller ended the contract because of the terrible communication amongst the bank. After my money has been lost I angrily contacted the bank to speak with Marcy supervisor which is Gregory. He somewhat helped but the issue is not resolved. I'm still fighting to get reimbursed my money what I invested because of the bank slowness and terrible communication. FLCU mortage team is terrible. Rates are low but if you're trying to close your home in the standard time frame of a month you can forget it because they are in no rush. After this terrible experience I will be closing my account and banking elsewhere.
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Florida Credit Union is a member-owned financial services institution headquartered in Gainesville, Florida and serving the North Central Florida area.