I called Patient Claim Line (owned and run by Fletchers Solicitors) about a serious medical negligence claim against my local Health Board for my wife's COPD care. The agent implied my enquiry would be sent to multiple law firms, I'd get a text confirming which one took it on, and they'd contact me within 3 working days to proceed.
The call lasted over an hour – she was friendly and empathetic, taking notes on the full timeline: 5 years of unmonitored home oxygen (guidelines ignored, no patient safety sheet), steroids despite known intolerance leading to hyponatremia from a dextrose drip, non-consensual indwelling catheter during confusion/delirium without next-of-kin input, unsafe discharge, and ongoing E. coli infections from the hospital causing persistent issues. She said she had enough to move forward.
Minutes after hanging up, I got a text saying Fletchers would represent us. I even turned down Irwin Mitchell when they called later (thinking they were too slow), expecting Fletchers to ring soon and we'd head to court.
That was January 15th. On February 3rd, after weeks of silence, I got a curt email with an attached letter rejecting the case on a no-win-no-fee basis – they'd only proceed if I paid upfront. No real explanation, just a generic disclaimer and virus warning. This after sharing sensitive details and getting my hopes up.
It's a total scam feel: pretend to shop your claim around (but it's all Fletchers), hype the speed, then dump you without discussion. If your case involves severe negligence like this, steer clear – they clearly don't back complex claims. Absolute joke; Patient Claim Line is just a front for Fletchers.
They may give the standard reply below but it is just hot air, the truth is nearer they will take the easy cases that involves very little work from them and then take a massive slice 25% of the payout when if one was able to fund the claim themselves they would most likely get much much much less, no win no fee is all about easy money and lots of it for very little wok/effort. They are now showing their incompetence just look at Fletchers or Patient Claim Line where I gave them the reference number so this is more smoke and mirrors, folk would be better off avoiding these altogether.
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Fletchers Solicitors is one of the UK's highest rated personal injury and medical negligence teams. We are listed as a Top 100 UK Law Firm specialising in complex personal injury, medical negligence, motorcycle accident cycling incident; and any accident that results in serious, life changing injuries. Within the wider Group we have brands including Patient Claim Line and Cycle SOS.See more
